Mr. Toad lives alone and he likes it that way. He's not a mean old toad, but he sure likes his privacy. Everything changes when word comes that he's getting some new neighbors right across the street! How do you think Mr. Toad is going to handle his new neighbors? Come and find out in this brand new Lillypad Junction Tale, "Mr. Toad and The New Neighbors"!
Mr. Toad and The New Neighbors: A Lillypad Junction Tale
Return and Refund Policy
Effective Date: 6/3/2025
Thank you for shopping at Pumpernickel Press Publishing! We want you and your little readers to be delighted with every purchase. If you’re not completely satisfied, we’re here to help.
1. Returns
We accept returns within 30 days of delivery for most items in new and unused condition.
To be eligible for a return:
- The book must be unused and in the same condition you received it.
- It must be in the original packaging.
- A receipt or proof of purchase is required.
Note: Personalized or custom-made books are not eligible for return unless they arrive damaged or with an error on our part.
2. Non-Returnable Items
- Gift cards
- Downloadable eBooks or digital content
- Sale or clearance items (if marked “final sale”)
3. Refunds
Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed and applied to your original payment method within 5–10 business days.
If you haven’t received your refund after 10 business days, please check with your bank or payment provider before contacting us at pumpernickelpresspublishing@gmail.com.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same title, please contact us at pumpernickelpresspublishing@gmail.com with your order number and a photo of the issue.
5. Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or in error. We recommend using a trackable shipping service or purchasing shipping insurance.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please email us at pumpernickelpresspublishing@gmail.com within 7 days of delivery. Include your order number and a photo of the issue so we can resolve it quickly.
If you need further assistance, feel free to reach out to our friendly support team at pumpernickelpresspublishing@gmail.com.
Happy reading!
Pumpernickel Press Publishing Team
At Pumpernickel Press Publishing, we work hard to ensure your books arrive safely and on time—ready to spark young imaginations!
Shipping Rates:
We offer flat-rate shipping of $6 per item anywhere within the United States.
Example:
- 1 book = $6 shipping
- 2 books = $12 shipping
- 3 books = $18 shipping
Shipping fees are calculated at checkout based on the number of items in your order.
Processing & Delivery Time:
- Order Processing: 2–5 business days
- Shipping Time: 3–7 business days (standard delivery)
You’ll receive a tracking number via email as soon as your order ships.
International Shipping:
Currently, we ship only within the United States. Stay tuned—we hope to expand soon!
Questions?
If you have any questions about shipping or need help with your order, feel free to contact us at pumpernickelpresspublishing@gmail.com.